Return & refund

Returns & Refunds Policy

Customer Satisfaction

At Urban Beauty, customer satisfaction is our priority.

We want every customer to have a positive shopping experience. If you have any concerns about your order, please contact our support team for assistance.


Return Requests

If you need to request a return or refund, please contact us with:

  • Order number

  • Customer name

  • Product information

  • Reason for your request

Our team will review your request and provide further assistance.


Return Conditions

Items may be eligible for return if:

  • The item received is damaged or defective

  • The wrong item was received

  • The issue is reported within the applicable return period

Items should generally be unused and in original condition.


Refunds

Approved refunds will be processed through the original payment method.

Refund processing times may vary depending on your payment provider.


Contact Us

For return or refund assistance:

Email:
support@urbanbeauty.com

Website:
discountstoresz.sa.com